Q: Shipping timing?
A: Please allow 5 to 8 business days for orders to be processed & shipped business!
As a result of COVID-19 there may be a shipping delay for some orders. We appreciate your patience while we keep our warehouse and shipping partners safe. Please allow some extra time for your order to arrive!
Q: Where is my order?
A: So you've ordered your product & you want to know where in the world it is. No problem, You should have received an emailed with your tracking number. Go ahead & just pull that up then input it on our "Track My Order" page. Your shipping status & details should then appear right before your eyes.
https://www.swgofficial.com/pages/track-my-order
Q: Is the site secure with an SSL?
A: Good question! The main site doesn't have any transactional data or transfer of information, that is until you get to checkout. You will notice that when you get to checkout you'll be on a secure site via Shopify.com (our host and ecommerce system).
Q: Contact by phone?
A: Our support systems are setup in such a way that leverages technology in order to be absolutely sure we understand your questions and can answer them appropriately. If you have questions, please create a support ticket or shoot us a quick email to support@swissguuds.com
Q- Return & Refunds?
A- Yep, you may have noticed that we said we have 30 day return policy “no questions asked” and we meant it. So if whether you're looking for an exchange, in need of a replacement due to shipping damage or just straight calling for a return for refund
Q- Where is my order?
A- You can track your order on our Track My Order page using the tracking number sent to you via email.
Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
Q - I've lost my tracking number. What can I do?
A: Simply contact us at support@swissguuds.com with your full name and mailing address, and we will resend your confirmation number.
Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 6 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q- How can I cancel my order?
A- You must contact us within 6 hours.
-We cannot cancel your order once it has already been shipped.
Q - What is your return policy?
A: Please see our refund and Return Policy by clicking on this link: Return Policy
Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@swissguuds.com
Q: My credit card won't work!
A: There could be a variety of reasons that your credit card isn't processing correctly, starting with an incorrect zip code or CVV number from the back of your card. Please make sure that you're using the most up to date and accurate info to ensure that the processing has the best opportunity to work.
If you're still having processing issues, it is likely that there is a compatibility issue with your browser and our website. We hate it when this happens but we're, unfortunately, unable to create our site to work with 100% of web browsers -- most of the time the issues are with versions of Internet Explorer. If you have access to another browser (i.e. Firefox, Chrome, Safari), please try that and if you don't, your smart phone should work as well.
Contact us
If we still haven't managed to answer your question please feel free to contact us at support@swissguuds.com and we'll get back to you within 48-72hrs!